ISSUE


The Environmental Protection Agency established a mandate as part of its community right-to-know laws that required industrial facilities to develop Risk Management Plans and share them with their communities. As a result of this exercise, industrial companies in the Southeast Texas area identified the need for a public emergency notification system that could inform the community quickly and effectively about situations requiring public action. Additionally, they saw a need for parallel communications between industry and local emergency management about natural disasters and other types of non-industrial events. The industry trade group, Industry of Southeast Texas, engaged HDA to develop and implement a system that would satisfy regulatory requirements and improve upon traditional systems.

APPROACH


HDA conducted an opinion survey in the area, which concluded that the public expects to be notified of an incident within 15 minutes of its occurrence - and they held industry and emergency management responsible for communicating. This and subsequent surveys continue to show an upward trend in public reliance on the Internet and text messaging for information. Local emergency management officials, the Industry of Southeast Texas and local media partnered to develop a system through which industry and emergency management could post notifications about plant operations, weather and traffic conditions and other important information onto a single system, called the Southeast Texas Alerting Network. Those notifications can be retrieved by the general public by calling the STAN line or visiting the STAN website, where all recent messages are available. If the event requires public action, such as an evacuation or a shelter-in-place, the media distributes the message across all channels to ensure the public is informed. The public can also register online to receive text message alerts regarding situations that require public action. An awareness campaign was implemented to inform the public about the STAN and encourage them to visit the website and register their cell phones for emergency notifications.

The STAN is a critical communication tool used every day by emergency management, industry and the public. Hundreds of area residents have registered their cell phones to receive alerts and visit the STAN website daily to review messages from industry and emergency management officials.

RESULTS


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Industry Health Initiative

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